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Sofdesk

Outbound Call Representative

– Montreal, Quebec
Employment Type Full-Time
Minimum Experience Entry-level

MANDATE

We’re looking for a detail-oriented outbound call representative for a temporary position for the summer to join our Quality Control team at Sofdesk. In this outbound call representative position, you’ll get to speak with people all over North America every day and develop your skills in the public-facing portion of the technology industry. 

Every day, people are looking to move to renewable energy options and you’ll be there to help them get started! If you’re an easy-to-approach and caring person looking to add to your professional experience while working in a comfortable environment, you’ve found the right place.

This is an entry-level position.

RESPONSIBILITIES

  • Reach out to property owners who’ve requested a call regarding solar for their building
  • Verify basic details about their request so we can connect them with solar companies in their area
  • Adjust your daily routine based on feedback from your team leader
  • Remain courteous and friendly throughout the day with homeowners
  • Maintain current knowledge of our processes (training will be given once hired)
  • Move efficiently from one contact to the next & reach realistic targets
  • Follow instructions to help us continue to provide excellent service and ask for help when needed

REQUIREMENTS

  • You have great English skills – both written and spoken
  • You have previous experience on the phone
  • You enjoy working towards accomplishing clear, well-defined goals
  • You are willing to receive regular feedback from your manager and apply changes as requested.
  • You have great time management skills and you are able to self-organize.
  • You are able to work as part of a team or independently as required
  • You have excellent focus
  • You are comfortable working on a computer.

BONUS POINTS IF YOU HAVE

  • Speak Spanish
  • Experience doing phone surveys or other short, fast-paced calls
  • Prefer working on the phone instead of face-to-face

Why work here?

You'll join a young organization that succeeds by bringing out the best in its people. You'll be part of a supportive, inclusive team that shares common values - including a fundamental respect for each other.

Working at Sofdesk means being part of a dynamic & ambitious team that evolves every day. We focus on self-improvement, and there is always room to bring new ideas. 

Compensation and Benefits:

  • Industry competitive salary
  • Comprehensive insurance coverage (medical, dental, life, disability)
  • Virtual healthcare program
  • Office environment designed to support your overall well being: lots of natural light, free coffee and tea, fresh fruits, happy hour every Friday, foosball, PS4 and team-building events!
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  • Location
    Montreal, Quebec
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
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